Your account, your choice
Delete my elokeo account
Delete your account in the app or request deletion from this page without reinstalling elokeo.
Request by email
The deletion contact will be added before the app is published. Account deletion in your elokeo profile is already part of the service.
If you still have the app
- Open elokeo and sign in to your account.
- Open your profile, then the My data.
- Choose Delete my account, then confirm Delete permanently.
This action requests deletion of your account and its application data. It is permanent.
What is deleted
- Your account and identity information.
- Your analyses, transcriptions, preparation and vocabulary answers.
- Your sessions, progress, streaks, points and badges.
- Your sign-in sessions and reminder subscriptions.
Audio files are not part of a permanent audio history on elokeo's servers. Temporary copies may remain in your device's cache.
Verification and timing
For an email request, the team may verify you own the account before deleting it. Send your request from the email linked to your account; if you cannot access it, explain the situation without sending any code or password.
The processing time for email requests will be specified before publication.
Backup deletion periods will be confirmed with the hosting provider before publication.
Temporary attempt results may stay in a technical cache for up to one hour after creation, including after account deletion.
Technical cost and operation records may remain after their direct account reference is removed. Their retention period will be specified before publication.
Analysis-provider retention and deletion are described in the privacy policy.