Help to keep practising
Support
A sign-in issue, microphone problem or question about your account? Find practical answers and contact the elokeo team.
Useful answers
I did not receive my email code
Check your spam folder and the address you entered. Wait before requesting another code, then use the most recent one. Do not share the code with the team.
My microphone does not work
Check microphone permission in your phone's settings. Close other apps using it, then record again. Speak near the microphone in a quiet place.
An analysis seems incorrect
Listen to the passage again. The transcription and automated markers may be wrong. Include the exercise, language and what you noticed in your message, without attaching sensitive data.
I want to turn off reminders
Open your elokeo profile and turn off reminders. You can also change notification permission in your phone's settings.
Team contact
The support address will be added before the app is published. The answers above remain available.
Your account and data
To delete your account, visit the deletion page. To understand the data used, read the privacy policy.